No binding purchase agreement has been entered into with Hedensted Gruppen A/S until you have received an order confirmation from Hedensted Gruppen A/S. For Internet purchases, this will typically be the day after the order was placed.

Hedensted Gruppen A/S does not store the actual order confirmation after it has been sent to the customer.

All prices are stated both exclusive and inclusive of 25% VAT and in Danish kroner (DKK), unless otherwise mentioned.

Deliveries in Denmark will be invoiced with VAT and excise duties, whereas deliveries outside Denmark will be invoiced without VAT, and the customer must declare the purchase.  

All prices for deliveries outside Denmark are EW Hedensted (Incoterms 2012). In Denmark, prices are carriage paid for orders above DKK 999 per day and per place of delivery, including islands connected with the mainland.

Purchases are subject to:
•Changes in exchange rates
•Force majeure
•Delivery failure
•Changes in taxes and duties
•Product availability and misprints

The price stated on the order date is the current order price.

An order is deleted if it has not been collected no later than four weekdays after it was placed.
Pick-up goods are invoiced at the current price on the order date, and the price will not be changed in the event of either a price decrease or a price increase.

Shop sales: purchases made in our shop at Hedensted Gruppen A/S.
In connection with shop sales, there is NO right of return against cash, as customers may examine the product before handover/transfer of risk. The product must be returned in its original unopened packaging, as it must subsequently be saleable as new.

Purchases are subject to availability and deferred delivery time at Hedensted Group A/S’s suppliers.

If you wish to cancel an order placed, this should generally be done by sending an email marked ‘Cancellation’. The order date and order number should be quoted.

If you have received an order confirmation by email, it may be returned to sender with the text ‘Cancellation!’ entered in the subject line. The cancellation should be sent to Hedensted Gruppen A/S on the same day on which the order has been placed.

Possible methods of payment are:
•Dankort
•International credit cards
•Terms of payment from established account with the Hedensted Group

A two-year right to complain applies to products purchased from Hedensted Gruppen A/S. The difference between a right to complain and a warranty can be seen under Rules of Purchase. If an extended right to complain or warranty has been granted, this will be expressly stated in the invoice.

If, contrary to expectations, the product should break down during the complaints period, it will be repaired free of charge at our workshop or the manufacturer’s workshop.

Damage to the product caused by operational error, handling error, modifications or gross misuse by the user is not covered by the right to complain. This includes change of current supplied to any relevant component.

Complaints about defects and deficiencies must be submitted to Hedensted Gruppen A/S within a reasonable period of time after receipt of the product.

The customer is strongly urged to submit a statement regarding the defect or deficiency in the product in connection with the complaint, as a failure to do so may prolong the remedial action process due to a need to locate the defect.

Products that do not fall under the right to complain and/or are received without proper packaging will be repackaged and a fee will be charged corresponding to Hedensted Group A/S’s costs for necessary and proper packaging.

Hedensted Gruppen A/S will refuse receipt of products which are returned COD or which are sent without postage.

If defective or incorrect products are returned to Hedensted Gruppen A/A, and no fault or defect can be ascertained based on the customer’s definition and specification, the products will be returned to the customer, and a test fee will be charged.

The test fee amounts to DKK 200 per half hour, including VAT. The test fee is calculated on the basis of time spent on testing and troubleshooting.

If accessories are enclosed, they must be accompanied by a specification of the number of units and a product description. If accessories are enclosed which are not stated in the attached ‘RMA’ form (complaints form), Hedensted Gruppen A/S cannot be held liable for any loss of these effects.

Products should be returned with an invoice copy stating the time of purchase for the product covered by the complaint, as the product will otherwise be stored until an invoice copy and any notice of defect in the product have been received.

All products returned to Hedensted Gruppen A/S must be properly packaged.

Hedensted Gruppen A/S recommends that the product be returned via Post Nord, and that the product be sent by parcel post. This makes it possible to track the parcel in Post Nord’s system, thus removing any doubt as to whether the product has been received by Hedensted Gruppen A/S. Furthermore, the customer may initiate a search for the parcel if it has not arrived at its destination.

In the event of queries, Hedensted Gruppen A/S recommends that you contact Hedensted Gruppen A/S at info@hedensted-gruppen.dk, your regular contact or on tel. + 45 7589 1244.

The same terms of sale and delivery apply as to consumers, however, with the following modifications:
• There is no right of cancellation for merchants
• A two-year right to complain applies from the original invoice date. Replacement or repair does not trigger a new two-year
 complaints period
• Hedensted Gruppen A/S reserves the title to products purchased on credit until the full purchase price has been paid
• All costs connected with enforcement of the retention of title are payable by the buyer
• Interest will accrue at a rate of 1% per commenced month from the due date.

All wholesale prices on the webshop are quoted without Danish VAT and for customers outside the EU the prices are also without custom duties. Please note that in these countries you are responsible for paying the custom duties and import VAT, according to your country's regulations.  If you have a valid VAT number, customers in the EU will not be charged VAT. But your invoice will be added Danish VAT, if you're not able to provide a valid VAT number.

1. Right to complain
2. Warranty
3. Right of replacement
4. Reasonable period of time
5. The rule of presumption

The right to complain is the customer’s right to complain about a product with defects or deficiencies which were present when the product was sold. The customer has two years in which to ascertain defects or deficiencies in the product for which the seller is demonstrably liable. The onus of proof rests with the dealer for the first six months, and with the customer for the following 1½ years. The right to complain is the customer’s statutory right.

A warranty is a special agreement entered into between the buyer and the seller. If the customer and the seller agree that a two-year warranty is to be provided for a product, the customer may lodge a complaint about all types of defects and deficiencies during this period. In such case, the onus is on the seller to prove that the defect is due to breach by the customer. A warranty is not a statutory right for the customer.

As a general rule, the consumer may return a product and demand that it be replaced instead of accepting the seller’s offer to have the product repaired. The opposite rule applied until 1 January 2002. However, there is one very important exception: The consumer may only demand replacement if this does not mean that the seller will incur disproportionate costs in relation to a repair of the product.

In accordance with the new Danish Sale of Goods Act (Købeloven), consumers always have two months in which to react after a defect or deficiency has been ascertained. Complaints lodged within two months are thus regarded as having been made within a reasonable period of time and consequently in accordance with the provisions of the Act. Complaints may be lodged after more than two months and still be regarded as having been made within a reasonable period of time, but they must be assumed to be rare cases.

The last major amendment to the Danish Sale of Goods Act is the so-called rule of presumption, which means that it is presumed within the first six months of a given purchase that the defect existed when the purchase was made. In practice, the rule means that consumers have a more lenient onus of proof within the first six months and that it will be easier for them to have the product replaced within the first six months.

1. 14 days’ right of cancellation
2. How to return products
3. Proper return of products
4. If in doubt

In consumer purchases in which the products are ordered by telephone or on the Internet, the consumer has a right of cancellation of 14 days.

The right of cancellation runs from the time at which the product is handed over to the consumer. If the customer wishes to cancel the purchase within 14 days, we will refund the price for the product.

In order to exercise the right of cancellation, the product must have been handed over to Post Nord or another carrier no later than 14 days after receipt.

The condition for exercising the right of cancellation is that the product is returned in essentially the same condition as when it was received by the customer. If the product is not returned in essentially the same condition, the value of the product will be estimated by Hedensted Gruppen A/S on the basis of a potential sales value.

With regard to software, the seal must be intact.

When the consumer exercises the right of cancellation, the product should be returned in its ORIGINAL PACKAGING. The lack of ORIGINAL PACKAGING often entails a decrease in sales value, and the customer will therefore be credited a correspondingly lower amount equal to the decrease in sales value and based on an assessment made by Hedensted Gruppen A/S. In a worst-case scenario, a lack of ORIGINAL PACKAGING may mean that the purchase cannot be cancelled.

When installing PC systems combined according to the customer’s wishes, a right of cancellation will no longer apply as from when the customer has consented to the commencement of the installation.

The consumer will bear the costs of returning the product.

Hedensted Gruppen A/S will credit the amount within 30 days in accordance with Section 12c of the Danish Consumer Contracts Act (Forbrugeraftaleloven).

• You can refuse to receive the product from the postal service
- In this connection, please notify the postal service that the product can be returned to Hedensted Gruppen A/S immediately

• You can receive the product from the postal service and subsequently return it to Hedensted Gruppen A/S within 14 days
- In this connection, please enclose a copy of the invoice for the purchased product(s) as documentation that the returned product(s) has/have been purchased from Hedensted Gruppen A/S

• You can return the product in the shop within 14 days
- The address is Hedensted Gruppen A/S, Vejlevej 15 - 8722 Hedensted, Denmark

Mark the parcel "Right of cancellation" and enclose a copy of the purchase invoice as documentation that the returned product(s) has/have been purchased from Hedensted Gruppen A/S. The amount will be refunded by a cheque issued to the person stated in the purchase invoice.

Products returned as a result of the exercise of the right of cancellation are returned for the buyer's own account! Hedensted Gruppen A/S recommends that the product be returned via Post Nord and that the product be sent by parcel post.
This makes it possible to track the parcel in Post Nord’s system, thus removing any doubt as to whether the product has been received by Hedensted Gruppen A/S.
Furthermore, the customer may initiate a search for the parcel if it has not arrived at its destination.

Hedensted Gruppen A/S will refuse receipt of products which are returned COD or which are sent without postage.

For products that are to be returned from places outside Denmark, please contact info@hedensted-gruppen.dk

Hedensted Gruppen A/S recommends that the product be returned via Post Danmark and that the product be sent by parcel post. This makes it possible to track the parcel in Post Danmark’s system, thus removing any doubt as to whether the product has been received by Hedensted Gruppen A/S. Furthermore, the customer may initiate a search for the parcel if it has not arrived at its destination.

In the event of queries, Hedensted Gruppen A/S recommends that you contact Hedensted Gruppen A/S at info@hedensted-gruppen.dk or on tel. + 45 7589 1244.