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Service

We do service on all our machines, so if you need us, please call for an offer.

Servicemodel and -tarifs for HG Poland service.

Goleniów October 2019

Due to the major changes in the mink industry over the last period - both in number of breeders and places where fur and other services are performed - we have reviewed our service concept.

From 1st of November 2019, following service model and settlements will be valid:

The time we operate at the Farmer or the pelting center:

01/01 -> 31/10                                  30.-   EUR pr. hour + all material and spareparts.
01/11 -> 31/12 (pelting season)  35.-   EUR. pr. hour + materials and spareparts.

The actual driving time is settled at EUR 20,- pr. hour + eventually ferry and / or bridge fees.

Driving settlement:
Basically, all services are charged (EUR 0,60,- pr. km.) based from start in Goleniów – unless, the service car on the task time, is closer the final spot. The bill will always reflect the cheapest for the customer - even if it is possible to combine multiple visits to the trip.

Phone support:
If the case can be settled by phone, calls beyond 15 minutes will be settled at EUR. 35 per call pr. every 30 minutes.

Special agreement:
For service job that include several days or flight connection we can make an offer that include manhour (driving, working) and transport as one overall cast + spareparts.

No service will be started before written accept of the cost or this agreement from the customer.


HOTLINE SERVICE


24 hour hotline service: (+45) 2021 3044
About us

Hedensted Gruppen A/S (HG) is one of the biggest suppliers of products and services for the furfarm industry, both national as well as global.

Hedensted Gruppen was founded in 1971 and is a Dansih family-owned company, which today also includes production companies in Poland as well as an extensive retail network.

Customer service

24-7 customer support in the pelting season

Phone:
Service: +45 20 21 30 44
Sales:    +45 75 89 12 44

Hedensted Gruppen A/S - Vejlevej 15 - DK-8722 Hedensted